EXCHANGE & RETURNS

 

EXCHANGE POLICY

INDIA EXCHANGES

• The items purchased during discounted flash sale period cannot be exchanged/returned.

• The Exchange request for items purchased must be filed within 48 hours of receiving them. Items to be exchanged must be returned within 10 days of date of receipt.

• Send an exchange request at support@zoriworld.com with the reason for the same, a photo proof wherever required and the subject line of the email as “Exchange Request #OrderNumber”.

• Items are to be returned at the customer’s own expense; the cost of the delivery of the return package to Zori World and the cost of the delivery of the new exchange product from Zori World would be incurred by the customer.

• Items to be returned for exchange should not have any signs of wear and tear or of having ever been worn outdoors by the customer.

• If the Exchange request gets approved by Zori World the customer is to pack the items to be returned along with a print-out of their respective order confirmation email, mention their order number on top of the parcel and then ship them to the address that will be provided to you on acknowledgement on your exchange request.

• Items must be returned in their original packaging. If the original packaging has been damaged or is unavailable, an appropriate box and mailbag must be used while delivering them back. Please note that in case of any damage during transit due to the negligence of the customer is detected by our team, then such customer will be responsible for indemnifying Zori World against the damage incurred.

• An email will be sent to the customer as soon as the returned products reach Zori World and the exchange item will be shipped OR an exclusive coupon of with Zori World credits will be provided.

• Zori World reserves the right to decline the exchange request if the reasons mentioned in the request are found to be inadequate or if the product return does not comply with the terms and conditions stated above.
• Item/Order cannot be exchanged more than once.

PLEASE NOTE: If the sought-after product is no longer in stock thus, making an exchange impossible, a return & credits refund approach would be taken up where you would be provided with an exclusive coupon equivalent to the value of the bill excluding shipping charges which will be valid for 45 days from the date of issue.

 

INTERNATIONAL EXCHANGES AND RETURNS

Unfortunately, we currently do not offer any exchanges or returns for international orders. Please check our size guide and product description thoroughly before placing an order. If you have any queries related to any product please contact us at support@zoriworld.com before making a purchase.